Feil ved Installering av Photoshop


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Skrevet

Hei,

Når jeg forsøker å installere Photoshop får jeg feilmeildingen ...Feil ved installering av Photoshop CC (2017)... Videre i vinduet fremgår det ....Kan ikke installere. Datamaskinen har ikke Windows-oppdateringene fra Microsoft som kreves for å installere dette programmet. Installer nødvendige oppdateringer, og prøv på nytt.

Jeg blir routet videre til https://helpx.adobe.com/no/creative-cloud/kb/vc2015_update.html?mv=product&mv2=accc

Jeg har forsøkt å oppdatere de filene som fremgår her, uten at jeg lykkes. Jeg får melding om at oppdateringene ikke er tilgjengelig for min datamaskin.

Tips anyone - glad for tips som kan løse dette problemet :-)

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Skrevet

Det ville ha hjulpet mye hvis vi viste hva slags maskin og system du bruker

 

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Skrevet (endret)

.

Det ville ha hjulpet mye hvis vi viste hva slags maskin og system du bruker

 

Jeg har en HP Pavilion Notebook 15 system: 8.1 Laptop

Endret av Tiger2
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Ok siden det er snakk om Windows 8.1 så kreves det at du har installert et par oppdateringer før Photoshop ønsker å installeres siden dette er en del av Creative Suite til Adobe

1. Installer Microsoft Visual C++ 2015 pakken fra denne siden: https://www.microsoft.com/en-us/download/details.aspx?id=53840
Filen du er ute etter er: pakken for x 64-baserte Windows 8.1

2. Installer Universal C Runtime manuelt - valg nr 2 fra denne siden: https://support.microsoft.com/nb-no/kb/2999226
Filen du er ute etter er: Alle støttede x64-baserte versjoner av Windows 8.1

3. Installer Windows Oppdatring KB2919335 manuelt fra denne siden: https://support.microsoft.com/nb-no/kb/2919355
Filen du er ute etter er: pakken for x 64-baserte Windows 8.1 update nå.

Når alle disse er på plass så skal du kunne installere Photoshop 2016 \ 2017 uten problemer

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Ok siden det er snakk om Windows 8.1 så kreves det at du har installert et par oppdateringer før Photoshop ønsker å installeres siden dette er en del av Creative Suite til Adobe

1. Installer Microsoft Visual C++ 2015 pakken fra denne siden: https://www.microsoft.com/en-us/download/details.aspx?id=53840
Filen du er ute etter er: pakken for x 64-baserte Windows 8.1

2. Installer Universal C Runtime manuelt - valg nr 2 fra denne siden: https://support.microsoft.com/nb-no/kb/2999226
Filen du er ute etter er: Alle støttede x64-baserte versjoner av Windows 8.1

3. Installer Windows Oppdatring KB2919335 manuelt fra denne siden: https://support.microsoft.com/nb-no/kb/2919355
Filen du er ute etter er: pakken for x 64-baserte Windows 8.1 update nå.

Når alle disse er på plass så skal du kunne installere Photoshop 2016 \ 2017 uten problemer

 

På punkt 1 så får jeg denne feilen når jeg prøver og laste ned.

 

 

 [0D8C:1B64][2016-12-21T15:05:00]i001: Burn v3.7.3813.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Marius\Downloads\vc_redist.x64.exe, cmdline: ''
[0D8C:1B64][2016-12-21T15:05:01]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Marius\AppData\Local\Temp\dd_vcredist_amd64_20161221150501.log'
[0D8C:1B64][2016-12-21T15:05:01]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Marius\Downloads\vc_redist.x64.exe'
[0D8C:1B64][2016-12-21T15:05:01]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Marius\Downloads\'
[0D8C:1B64][2016-12-21T15:05:01]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215'
[0D8C:1B64][2016-12-21T15:05:03]i100: Detect begin, 10 packages
[0D8C:1B64][2016-12-21T15:05:03]i000: File search: windows_uCRT_DetectKey, did not find path: C:\Windows\system32\ucrtbase.dll
[0D8C:1B64][2016-12-21T15:05:03]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\Windows\system32\ucrtbase.dll
[0D8C:1B64][2016-12-21T15:05:03]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0
[0D8C:1B64][2016-12-21T15:05:03]i102: Detected related bundle: {dab68466-3a7d-41a8-a5cf-415e3ff8ef71}, type: Upgrade, scope: PerMachine, version: 14.0.23918.0, operation: MajorUpgrade
[0D8C:1B64][2016-12-21T15:05:03]i103: Detected related package: {7B50D081-E670-3B43-A460-0E2CDB5CE984}, scope: PerMachine, version: 14.0.23918.0, language: 0 operation: MajorUpgrade
[0D8C:1B64][2016-12-21T15:05:03]i103: Detected related package: {DFFEB619-5455-3697-B145-243D936DB95B}, scope: PerMachine, version: 14.0.23918.0, language: 0 operation: MajorUpgrade
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows81_x86, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows81_x64, state: Absent, cached: Complete
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows8_x86, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows8_x64, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
[0D8C:1B64][2016-12-21T15:05:03]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[0D8C:1B64][2016-12-21T15:05:03]i199: Detect complete, result: 0x0
[0D8C:1B64][2016-12-21T15:05:22]i200: Plan begin, 10 packages, action: Install
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition '(VersionNT64)' evaluates to true.
[0D8C:1B64][2016-12-21T15:05:22]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\Marius\AppData\Local\Temp\dd_vcredist_amd64_20161221150501_000_vcRuntimeMinimum_x64_rollback.log'
[0D8C:1B64][2016-12-21T15:05:22]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Marius\AppData\Local\Temp\dd_vcredist_amd64_20161221150501_000_vcRuntimeMinimum_x64.log'
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition '(VersionNT64)' evaluates to true.
[0D8C:1B64][2016-12-21T15:05:22]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\Marius\AppData\Local\Temp\dd_vcredist_amd64_20161221150501_001_vcRuntimeAdditional_x64_rollback.log'
[0D8C:1B64][2016-12-21T15:05:22]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Marius\AppData\Local\Temp\dd_vcredist_amd64_20161221150501_001_vcRuntimeAdditional_x64.log'
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to true.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86
[0D8C:1B64][2016-12-21T15:05:22]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.
[0D8C:1B64][2016-12-21T15:05:22]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows81_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i207: Planned related bundle: {dab68466-3a7d-41a8-a5cf-415e3ff8ef71}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[0D8C:1B64][2016-12-21T15:05:22]i299: Plan complete, result: 0x0
[0D8C:1B64][2016-12-21T15:05:22]i300: Apply begin
[1E14:1B14][2016-12-21T15:05:26]i360: Creating a system restore point.
[1E14:1B14][2016-12-21T15:06:53]i361: Created a system restore point.
[1E14:1B14][2016-12-21T15:06:53]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d992c12e-cab2-426f-bde3-fb8c53950b0d}, options: 0x7, disable resume: No
[1E14:1B14][2016-12-21T15:06:54]i000: Caching bundle from: 'C:\Users\Marius\AppData\Local\Temp\{d992c12e-cab2-426f-bde3-fb8c53950b0d}\.be\VC_redist.x64.exe' to: 'C:\ProgramData\Package Cache\{d992c12e-cab2-426f-bde3-fb8c53950b0d}\VC_redist.x64.exe'
[1E14:1B14][2016-12-21T15:06:54]i320: Registering bundle dependency provider: {d992c12e-cab2-426f-bde3-fb8c53950b0d}, version: 14.0.24215.1
[1E14:1B14][2016-12-21T15:06:54]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d992c12e-cab2-426f-bde3-fb8c53950b0d}, resume: Active, restart initiated: No, disable resume: No
[1E14:06FC][2016-12-21T15:06:54]i304: Verified existing payload: vcRuntimeMinimum_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeMinimum_x64.
[1E14:06FC][2016-12-21T15:06:54]i305: Verified acquired payload: vcRuntimeMinimum_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeMinimum_x64, moving to: C:\ProgramData\Package Cache\{50A2BC33-C9CD-3BF1-A8FF-53C10A0B183C}v14.0.24215\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
[1E14:06FC][2016-12-21T15:06:54]i304: Verified existing payload: cab5046A8AB272BF37297BB7928664C9503 at path: C:\ProgramData\Package Cache\.unverified\cab5046A8AB272BF37297BB7928664C9503.
[1E14:06FC][2016-12-21T15:06:54]i305: Verified acquired payload: cab5046A8AB272BF37297BB7928664C9503 at path: C:\ProgramData\Package Cache\.unverified\cab5046A8AB272BF37297BB7928664C9503, moving to: C:\ProgramData\Package Cache\{50A2BC33-C9CD-3BF1-A8FF-53C10A0B183C}v14.0.24215\packages\vcRuntimeMinimum_amd64\cab1.cab.
[1E14:06FC][2016-12-21T15:06:54]i304: Verified existing payload: vcRuntimeAdditional_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeAdditional_x64.
[1E14:06FC][2016-12-21T15:06:54]i305: Verified acquired payload: vcRuntimeAdditional_x64 at path: C:\ProgramData\Package Cache\.unverified\vcRuntimeAdditional_x64, moving to: C:\ProgramData\Package Cache\{EF1EC6A9-17DE-3DA9-B040-686A1E8A8B04}v14.0.24215\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
[1E14:06FC][2016-12-21T15:06:55]i304: Verified existing payload: cab2C04DDC374BD96EB5C8EB8208F2C7C92 at path: C:\ProgramData\Package Cache\.unverified\cab2C04DDC374BD96EB5C8EB8208F2C7C92.
[1E14:06FC][2016-12-21T15:06:55]i305: Verified acquired payload: cab2C04DDC374BD96EB5C8EB8208F2C7C92 at path: C:\ProgramData\Package Cache\.unverified\cab2C04DDC374BD96EB5C8EB8208F2C7C92, moving to: C:\ProgramData\Package Cache\{EF1EC6A9-17DE-3DA9-B040-686A1E8A8B04}v14.0.24215\packages\vcRuntimeAdditional_amd64\cab1.cab.
[1E14:06FC][2016-12-21T15:06:55]i304: Verified existing payload: Windows81_x64 at path: C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu.
[1E14:1B14][2016-12-21T15:06:55]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{50A2BC33-C9CD-3BF1-A8FF-53C10A0B183C}v14.0.24215\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
[0D8C:1B64][2016-12-21T15:07:07]i319: Applied execute package: vcRuntimeMinimum_x64, result: 0x0, restart: None
[1E14:1B14][2016-12-21T15:07:07]i325: Registering dependency: {d992c12e-cab2-426f-bde3-fb8c53950b0d} on package provider: Microsoft.VS.VC_RuntimeMinimumVSU_amd64,v14, package: vcRuntimeMinimum_x64
[1E14:1B14][2016-12-21T15:07:07]i301: Applying execute package: vcRuntimeAdditional_x64, action: Install, path: C:\ProgramData\Package Cache\{EF1EC6A9-17DE-3DA9-B040-686A1E8A8B04}v14.0.24215\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
[0D8C:1B64][2016-12-21T15:07:22]i319: Applied execute package: vcRuntimeAdditional_x64, result: 0x0, restart: None
[1E14:1B14][2016-12-21T15:07:22]i325: Registering dependency: {d992c12e-cab2-426f-bde3-fb8c53950b0d} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, package: vcRuntimeAdditional_x64
[1E14:1B14][2016-12-21T15:07:22]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu" /quiet /norestart'
[1E14:1B14][2016-12-21T15:07:34]e000: Error 0x80240017: Failed to execute MSU package.
[0D8C:1B64][2016-12-21T15:07:34]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0D8C:1B64][2016-12-21T15:07:34]i319: Applied execute package: Windows81_x64, result: 0x80240017, restart: None
[0D8C:1B64][2016-12-21T15:07:34]e000: Error 0x80240017: Failed to execute MSU package.
[1E14:1B14][2016-12-21T15:07:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d992c12e-cab2-426f-bde3-fb8c53950b0d}, resume: ARP, restart: None, disable resume: No
[1E14:1B14][2016-12-21T15:07:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d992c12e-cab2-426f-bde3-fb8c53950b0d}, resume: ARP, restart initiated: No, disable resume: No
[0D8C:1B64][2016-12-21T15:07:34]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart:  No

 

Endret av Tiger2
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Noen andre tips?

 

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